Unfortunately we don’t accept telephone orders. All orders must be placed online – if you need assistance please contact us.

When the order has gone through successfully we’ll send an email with an order number. If it’s not in your inbox please double check your junk folder for emails from info@thepartysouq.com

If you’ve checked your junk mail and still haven’t received the email, please contact our Customer Service Centre who will be happy to look into this for you.

Possibly. If your order hasn’t been packed then we can add to/amend the order, after the packing stage we wont be able to alter the order.

If you need to change an order, please contact us immediately.

If you need to cancel an order, please contact us quoting your order number.

We are unable to cancel orders once they have been packed, in this instance you can return any unwanted orders.

EVRi 2nd Class

£3.95 Royal Mail aims to deliver within 3-5 working days.

EVRi ND Tracked

£5.99 Royal Mail aims to deliver within 1-2 working days.

DPD Next Day

£8.99 Delivered next working day, orders placed before 10am (Mon-Fri).

EVRi orders will dispatched the next working day. 

DPD orders placed before 10am will dispatch the next working day (Mon-Fri). 

When your order has been dispatched, we’ll send you an email to confirm this. Please check you spam/junk folder for emails from info@thepartysouq.com

Possibly. If your order hasn’t been packed then we can add to/amend the order, after the packing stage we wont be able to alter the order.

If you need to change an order, please contact us immediately.

EVRi aims to deliver 93% within their estimated time-frame. It’s a non-guaranteed service so on some occasions you’ll need to allow for extra days.

Please allow additional time when placing orders around public holidays and strike action.

EVRi doesn’t consider parcels to be lost until 10 working days after the due date. If you still need help, please contact us

DPD orders will be delivered on the specified day, if you’re having issues, please contact us ASAP!

We accept payments from all major UK debit/credit cards and via PayPal.

No. You can checkout using your credit/debit card, or via PayPal without an account.